Privacy Policy

Kwikze Paint ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect information when you visit our website or use our services.

Your Privacy Choices at a Glance

Information We Collect

We collect information you provide directly when you:

• Submit a contact form or request an estimate
• Call or email us
• Sign a service agreement
• Appointment, quote, and project details you share with us
• Payment information (when you make purchases in-store through third-party payment processors)

This may include your name, email address, phone number, street address, and project details.

When you submit forms on our website, we also automatically collect technical information including your IP address, browser type, timestamp, and anti-abuse verification signals (via Cloudflare Turnstile) to protect against spam and fraud.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule and deliver services
• Send project updates and follow-up communications
• Improve our website and services
• Verify form submissions are from real humans (via anti-abuse tools)
• Respond to legal requests and enforce our agreements

We do not sell or rent your personal information for monetary consideration, and we do not use your personal information to train artificial intelligence or machine learning models. However, our use of advertising platforms (see Cookies & Analytics) may be considered "sharing" under some state privacy laws, including California's CCPA/CPRA and the Texas Data Privacy and Security Act. See the Your Rights section below to opt out.

Cookies & Analytics

Our website uses cookies and similar technologies to understand how visitors interact with our site and to improve our marketing. Specifically:

• Google Analytics (Google LLC): to measure traffic and user behavior
• Google Ads (Google LLC): for search and display advertising, including retargeting ads to people who previously visited our website
• Meta Pixel and Facebook/Instagram advertising (Meta Platforms, Inc.): for social media advertising, including retargeting (planned; may be added in the future)
• Cloudflare (Cloudflare, Inc.): for website performance, security, and bot detection

Under some state privacy laws (including California's CCPA/CPRA and the Texas Data Privacy and Security Act), the use of retargeting tools may be considered "sharing" or "selling" of personal information.

Your choices:

• Global Privacy Control (GPC): If your browser sends a Global Privacy Control signal, we will treat it as a valid opt-out of targeted advertising for that browser.
• Browser settings: You can block or delete cookies through your browser settings. Disabling cookies does not affect the core functionality of our website.
• Google Ads preferences: https://www.google.com/ads/preferences/
• Industry opt-outs: aboutads.info/choices and optout.networkadvertising.org
• Direct request: Email [email protected] to request we stop using your information for targeted advertising where technically feasible.

Third-Party Services

Our website may integrate with the following third-party services:

• Google Maps: to display our service areas and business location
• Google Business Profile: to display customer reviews
• Form processing services: to securely handle contact form submissions
• Cloudflare (Cloudflare, Inc.): website hosting, security, and bot detection
• Go High Level (HighLevel, LLC): customer relationship management and contact form processing
• Google Analytics and Google Ads (Google LLC): analytics and advertising
• Meta Platforms, Inc.: social advertising (planned)

Each of these services operates under its own privacy policy. We encourage you to review their policies for details on how they handle data.

SMS/Text Messaging

If you opt in to receive text messages from Kwikze Paint, the following applies to your mobile information:

We may send you automated text messages related to appointment reminders, project updates, and, with your separate consent, promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of opt-in data and consent (including phone numbers collected through SMS opt-in) will not be shared with any third parties except service providers who assist in delivering our messaging program.

We store consent records including the date, time, method of opt-in, and the consent language presented at the time of opt-in, as required by applicable regulations.

Message frequency varies based on your engagement with us and the nature of your inquiry.

For full SMS program terms including message frequency, opt-out instructions, and carrier disclaimers, see our Terms of Service.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy. Specific retention periods:

• Contact form submissions and customer inquiries: up to 3 years from last contact
• Customer purchase and transaction records: up to 7 years (to meet tax and accounting requirements under Texas and federal law)
• Project and warranty records: up to 10 years to support warranty claims and service history
• Marketing database entries: until you opt out, plus up to 30 days for suppression list maintenance
• Website analytics data: up to 14 months (the maximum retention period for Google Analytics)
• Security and access logs: up to 90 days
• Text message opt-in records and consent logs: retained indefinitely while opted in; after opt-out, retained for up to 4 years to demonstrate TCPA compliance

We may retain information longer when required by law, necessary to resolve disputes, or necessary to enforce our agreements.

Your Rights

You have rights regarding your personal information. How you exercise them depends in part on where you live.

For all customers

• Opt out of marketing emails: email [email protected] or use the unsubscribe link
• Opt out of text messages: reply STOP to any text
• Request we correct inaccurate information: email [email protected]

For Texas residents (under the Texas Data Privacy and Security Act, effective July 1, 2024)

You have the right to:

1. Confirm whether we process your personal data
2. Access the personal data we have about you
3. Correct inaccuracies in your personal data
4. Delete your personal data (subject to legal exceptions such as tax records, pending transactions, and fraud prevention)
5. Obtain a portable copy of your personal data
6. Opt out of:
   • Sale of your personal data (we do not currently sell)
   • Targeted advertising (see Cookies & Analytics above)
   • Profiling that produces legal or similarly significant effects (we do not conduct such profiling)

How to submit a request

Email [email protected] with the subject "Privacy Rights Request" and include:

• Your name
• Email and/or phone number associated with our records
• The specific right you are exercising
• Information to help us verify your identity

Response timeline

We will respond within 45 days of a verifiable request. We may extend this once by an additional 45 days when reasonably necessary, and will notify you of the extension.

Right to appeal

If we decline your request, you may appeal by emailing [email protected] with "Privacy Appeal" in the subject line. We will respond within 60 days. If we deny the appeal, we will inform you of your right to contact the Texas Attorney General at texasattorneygeneral.gov.

For California residents

If you are a California resident, you may have additional rights under the CCPA and CPRA. To submit a California rights request, email [email protected] with "California Privacy Request" in the subject line.

Authorized agents

You may designate an authorized agent to make requests on your behalf. We may require written proof of the agent's authority and verification of your identity.

Non-discrimination

We will not discriminate against you for exercising any privacy right.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

Specific safeguards include HTTPS encryption for all website traffic, Cloudflare Web Application Firewall and bot detection, role-based access controls for our CRM and business systems, and regular review of access logs.

Changes to This Policy

We may update this Privacy Policy from time to time.

• Minor changes (clarifications, typos): We will update the "Last Reviewed" date.
• Material changes (changes to how we collect, use, or share your information): We will update the "Effective Date" and provide notice through our website. If you are a current customer or subscriber, we will notify you via email or text where appropriate.

International Users

Kwikze Paint operates in Texas, United States. If you access our Services from outside the United States, your information will be transferred to and processed in the United States. By using our Services, you consent to this transfer.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have any other privacy-related concern, contact us:

• Privacy inquiries and rights requests:[email protected]
• General inquiries:[email protected]
• Phone:(281) 407-0502

Data controller: Abe, Owner, Kwikze Paint